Zoom for Campus Conferencing Services
Zoom offers video and audio conferencing for meetings and classes.
Enjoy enhanced collaboration features: screen sharing, participant polling, chat, real-time annotation of documents, interactive whiteboards, and breakout rooms.
Once your account is set up, you can log in to Zoom for easy accessibility and collaboration.
If Internet connectivity problems do not allow web conferencing, instructors, students, and staff can dial in to meetings.
- View a Zoom Meeting Controls Quick Reference.
- If you are an instructor, use our Instructor Quick Start Guide to get up and running with Zoom.
- If you are staff, use our Staff Quick Start Guide to get up and running with Zoom.
- If you are a student, use our Student Quick Start Guide to get up and running with Zoom.
- Join meetings easily from your desktop or mobile device.
- Click a button to quickly add Zoom to your Outlook meetings.
- Record meetings and classes locally or to the cloud. Recordings saved to the cloud can be transcribed and searchable using Zoom’s transcription feature.
- Add Zoom meetings to your classes on Canvas for virtual office hours and student study groups.
- Consider purchasing hardware to help enhance your Zoom experience.
- Once your account is set up, you can log in to Zoom for easy accessibility and collaboration.
- Download these free UChicago virtual backgrounds to display during a Zoom meeting.
Claim a Zoom Account
Effective Friday, April 3, 2020, all University of Chicago and UChicago Medicine instructors, staff, and students have access to a Zoom “Pro” account at no cost. Please claim an account by following the instructions below. To claim a new Zoom account, follow the instructions below.
UChicago and UChicago Medicine Instructors, Students, and Staff
- Go to your Zoom sign-in website.
- Click the Sign In button at the bottom of the main window.
- If you are not already signed in with Single Sign-On (SSO), you will need to select Sign in with SSO.
- Enter your CNetID and password and complete two-factor authentication, if prompted.
Note: UChicago Medicine users without a CNetID can log in to Zoom with a UCHADID and password; if you’re a new UChicago Medicine user, please wait at least two business days from the time you receive your email and CNet to claim your Zoom account.
- Zoom will auto-generate an account for you. You will be redirected to your Zoom profile page to schedule and host meetings, and to customize your settings.
Note: You no longer need to submit a Zoom account request form or provide an FAS account to claim your Zoom account.
Professional School and Ingalls Memorial Hospital Staff
If you are Professional School faculty or staff or Ingalls Memorial Hospital staff, complete the request form to obtain a new UChicago Zoom account. This form also allows you to change an existing Zoom account or delete a Zoom account that is no longer needed.
If you need a group account, submit the group account request form to obtain a UChicago Zoom account. Because all faculty, staff, and students can automatically claim Zoom accounts, consider if you still have a need for a group account before submitting the form. You will need to provide an FAS number to claim a group account.
If you need to host a webinar, complete the webinar request form to request a short-term loan of an IT Services webinar license or to initiate a purchase of a dedicated license. Webinars have slightly different functionality than meetings and should be considered when you plan to host a large event (100+ attendees) using a lecture or presentation format.
Details about lending terms, license costs, and feature comparisons are provided in the Zoom Webinar Overview.
Account Log In Options
To log into your Zoom account, select the Zoom page that applies to you.
Zoom Audio Connect Options
On January 1, 2021, IT Services turned off the use of toll-free and call-me minutes for all Zoom meetings and webinars. As an alternative to these services, Zoom provides computer audio and local call-in numbers for connecting to meetings.
The best way to join meeting audio is through the Computer Audio option in the Zoom client. Computer audio uses an internet connection to provide a high-quality audio experience, though quality will depend on the strength of the internet connection.
When computer audio is not an option, attendees can connect to audio by calling a local phone number. Connect to the meeting in the Zoom client as usual, then click the Join Audio button on the lower left and select Phone Call. A pop-up window will display a list of numbers to dial, the meeting ID, a Participant ID, and Passcode.
Setting up Meetings with Computer Audio Only
If hosting meetings with only computer audio is an option, change the meeting settings to opt out of telephone as a connection method.
- When scheduling a Zoom meeting, navigate to the Audio settings section of the invitation (or click on the Settings icon if scheduling a meeting in Outlook).
- Click on the Computer audio button. This will remove telephone connection methods.
Turning off toll-free numbers in Zoom invitations
- When scheduling a Zoom meeting (or modifying a recurring meeting), navigate to the Audio settings section of the invitation (or click on the Settings icon if scheduling a meeting in Outlook).
- Click on the Edit countries/regions link, then uncheck the box next to Include toll-free numbers.
- Click the Save and Continue button, then complete and send your invitation.
View an instructional video on how to remove toll free numbers from meeting invites.
Connect to Audio Using a Local Number
When scheduling a meeting, if the attendees need to connect by phone, try one of the following:
- Promote a local Zoom phone number in the meeting invitation for attendees to use.
- Let attendees know they can click the One tap mobile link from a mobile device. One tap mobile dials a local number and automatically enters the Meeting ID and passcode to connect to the meeting.
Quick Tip: Add a local Zoom Dial-in number as a contact in your phone for faster connections.
Zoom Recordings and Resources
Zoom Webinar Training
Learn how to conduct webinars by watching the Zoom Webinar Training.
Recorded April 29, 2020
Zoom Training Video for Remote Teaching
Recorded March 20, 2020
Other Zoom Training Videos
Get started using Zoom quickly with a set of video tutorials.
Experiencing an Audio issue? Have this information ready.
1) Meeting details, including:
- Meeting ID
- Date and Time of the meeting
- Specific time the audio quality issue was heard (if applicable)
2) Telephone Information:
- Phone number of user who had an issue (What is their phone #?)
- Zoom teleconference number dialed
- Telephone Service Provider Used (ATT, Verizon, etc.)
- Model of phone used (Device Information)
3) Description of the issue.
New Zoom User Webinars
Learn how to set up your Zoom account, schedule meetings, and join meetings. Note: if you’re a new UChicago Medicine user, please wait at least two hours from the time you receive your email and CNet to claim your Zoom account.
UChicago Medicine and Biological Sciences Division
Learn how to set up your Zoom account, schedule meetings, and join meetings: View Recording.
Desktop Support and Engineers
ITS Desktop Support: view recorded webinar.
Topics include the following:
- general Help Desk concepts
- client support
- related technical concepts
ITS Desktop Engineers: view recorded webinar.
Topics covered include installing and distributing plug-ins and related software and applications.
Frequently Asked Questions
How do I sign into Zoom using my CNetID and Single Sign On (SSO)?
You will need to log in to Zoom using UChicago’s Single Sign On (SSO) to access all of the benefits of your Zoom account.
If you are using a Zoom application on your computer or mobile device:
- Click the top-right button that contains your profile (typically your initials). This brings up a drop-down menu.
- Scroll to the bottom of that menu and click “Switch Account.” This brings you to a “Sign In” dialog box.
- On the right, click the “Sign In With SSO” button.
- Login using your CNetID and password.
If you are using your web browser, choose the appropriate UChicago Zoom sign-in website. Click the “Sign In” button to access your Zoom account.
Who can host and attend meetings and webinars?
- Anyone can attend meetings, including individuals outside of the University.
- Instructors, staff, and students with Zoom accounts can host meetings.
- UChicago Medicine users without a CNetID can log in to Zoom using their UCHADID.
Webinars (one speaker to many attendees)
- Anyone can attend webinars, including individuals outside of the University.
- Instructors and staff can host webinars
- Fill out the Zoom webinar license request form to request a short-term loan of an IT Services webinar license or to initiate the purchase of a dedicated license.
- Details about lending terms, license costs, and feature comparisons are provided in the Zoom Webinar Overview.
Special Considerations for UChicago Medicine and Biological Sciences Division (BSD) Staff
UChicago Medicine and Biological Sciences Division staff that may have access to patient protected health information or other confidential data received approval to use Zoom for UChicago Medicine, which allows for recording of Zoom meetings to your local computer’s hard drive (cloud recording is not available).
Researchers who have been interviewing Subjects in person and want to do so using Zoom should first contact their Institutional Review Board (IRB) for guidance.
How many people can attend Zoom meetings and webinars?
- You do not need a Zoom account in order to attend a meeting. You only need a Zoom account to schedule or host Zoom meetings.
- Instructors and staff can host up to 500 participants in Zoom.
- Students can host up to 300 participants in Zoom.
- For meetings with more than 500 attendees, or if you need to host a webinar, please fill out the Zoom webinar license request form to request a short-term loan of an IT Services webinar license or to initiate the purchase of a dedicated license. Note: Large events require advance notice and planning.
- Details about lending terms, license costs, and feature comparisons are provided in the Zoom Webinar Overview.
What can I use to join and host Zoom online meetings or webinars?
How can I test my Zoom video conferencing hardware and software?
After creating a Zoom account, individuals should start up a meeting to check their audio and webcam: log into Zoom, then click on “Meetings” in the sidebar, then on “Personal Meeting Room,” then the “Start Meeting” button. After clicking on the “Start Video” icon, look to see that the image is clear and that the green microphone button in the lower-left corner lights up when speaking into the microphone. When finished, students can click “Leave Meeting” to exit the session.
Are there interactive features in Zoom?
The options for interaction in Zoom include the following:
- Initiate virtual breakout sessions: meeting participants can be randomly placed in breakout rooms to hold small-group discussions.
- Poll attendees: see responses to questions you pose in real time.
- Group messaging.
- Screen share documents, photos, and video clips.
- Simultaneous screen sharing.
- Annotation and co-annotation.
Can any University of Chicago student use Zoom conferencing?
Zoom allows students to host online video calls using computer audio for up to 300 participants. This can be used for meetings, group project work, and student events.
Do I need an FAS account to request my individual Zoom account?
You do not need to submit a request form or provide an FAS number to claim an individual account. Follow the instructions above to claim your account.
I’m a student staff member, how should I claim my Zoom account?
If you are a student staff member, you should claim a Zoom account based on where you are a staff member. The Zoom sites for staff are uchicago.zoom.us, chicagobooth.zoom.us, and uchicagomedicine.zoom.us. If you have questions about claiming your account, contact IT Services at email@example.com or 773.702.5800.
I already requested a Zoom account before I had the option to automatically claim it, do I need to make any changes?
No, if you requested a Zoom account before you could automatically claim the account, you can continue to sign in and use it as you did before.
I'm a TA. If a professor creates a Zoom session, can I view and edit the settings?
No, not unless the instructor gives the TA scheduling privilege on their Zoom account.